The HMRC Charter: Standards, Values, and Expectations for Interacting with HMRC

The HMRC Charter outlines the standards of behavior and values that HMRC (Her Majesty’s Revenue and Customs) commits to when interacting with individuals and businesses in the UK. It serves as a framework for the relationship between HMRC and taxpayers, guiding how HMRC operates and what the public can expect.

Key Points of the HMRC Charter:

1. Respect: HMRC will treat everyone with respect, fairness, and without discrimination.
2. Professionalism and Integrity: HMRC commits to acting with integrity and professionalism and maintaining the highest service standards.
3. Support and Guidance: HMRC will provide clear, accurate, and timely information to help individuals and businesses understand their tax obligations and entitlements.
4. Listen and Respond: HMRC will listen to customer feedback and make improvements based on that input.
5. Right to Challenge: Taxpayers can challenge HMRC decisions and expect a fair and impartial review.
6. Privacy and Confidentiality: HMRC respects privacy and ensures that personal information is kept secure.
7. Reduce Errors: HMRC aims to reduce mistakes and rectify any errors promptly if they occur.

Legal Status:

• The HMRC Charter is not legally binding but serves as a commitment by HMRC to maintain specific standards.
• It reflects principles from broader UK laws and regulations related to public service, transparency, and accountability.

The Charter is periodically reviewed and updated to meet current expectations and legal standards. It is an evolving document that responds to feedback and changes in the legal landscape.